FAQ’S
Your Questions, Answered
-
Legacy Spa & Massage is located on the ground floor of the Marriott at Legacy Town Center in Plano, Texas. The spa is independently operated and welcomes local guests, hotel visitors, professionals, couples, and guests celebrating special occasions.
-
Advance reservations are strongly recommended, especially for evenings, weekends, couples experiences, spa packages, and treatments requiring additional room preparation.
Same-day appointments may be available. You are welcome to check online or contact the spa for current availability.
-
Please allow a few extra minutes to settle in before your treatment. First-time guests should plan to arrive approximately 15 minutes early to complete any required information and discuss treatment preferences.
Arriving early helps your service begin calmly and on time.
-
Yes. Legacy Spa welcomes both Marriott guests and visitors from Plano and the surrounding North Dallas communities. You do not need to be staying at the hotel to reserve a spa treatment.
-
Whenever possible, your treatment can be tailored around your comfort, preferences, and goals.
Depending on the service, your therapist may personalize pressure, focus areas, pacing, products, water temperature, exfoliation level, or available enhancements. Please communicate what you would like from the experience before your treatment begins.
-
Yes. Legacy Spa’s treatment collection allows guests to build a visit around a single need or create a longer, more immersive spa journey.
When booking multiple services, contact the spa concierge for help arranging the best treatment order and allowing enough time between appointments.
-
Selected enhancements may be added to many treatments. Availability depends on the service, products used, your needs, and the amount of time reserved.
Compatible options may appear during online booking, or the spa concierge can recommend an enhancement that complements your treatment without interrupting its flow.
-
A Vichy Shower is different from an everyday shower. You relax on a cushioned wet-treatment table while multiple overhead showerheads create a gentle cascade of warm water across the body.
Depending on the ritual, the water experience may be combined with exfoliation, nourishing body products, massage techniques, or other restorative elements. You remain comfortably reclined while your therapist performs the treatment.
-
Wear comfortable clothing that is easy to change in and out of. Your therapist will explain what clothing should be removed based on your selected service.
You will always be invited to undress only to your comfort level. Professional draping is used during applicable treatments to protect your comfort and privacy.